Document360 Review: Document360 is built to create a knowledge base platform designed for growing businesses. You can create a knowledge base site that is simple and visible on any device.
You can use Document360 to create different types of help documentation, such as product help documents for your SaaS application, technical documentation, online user guides, FAQs, and standard operating procedures.
This platform does not require a degree in software engineering to become familiar with it. With its simple editor, you can get started right away. It’s also easy to add team members to your project to collaboratively create documentation.
This software is useful if you don’t want to have an entire ticketing system next to your knowledge base. At the same time, Document360 integrates with some of the most popular help desk solutions so you can streamline your workflows.
Table of Contents
WYSIWYG & Markdown editor
One of the most outstanding features of Document360 is its integrated Markdown editor. You can create your documentation in Markdown and preview the result in the editor.
When using the Markdown editor, you can type manually using Markdown syntax or you can use the Markdown toolbar to format your text. If you need to quickly look up the syntax while writing documentation, you can view the usual Markdown commands directly in the editor.
If you don’t feel like creating your articles in Markdown, you can switch to the WYSIWYG editor, which will be familiar to anyone who has used Microsoft Word. You can preview your content exactly as it will look in the final article.
You probably have some documents saved in your Word file. Now, Document360 allows you to copy and paste directly from Word to the Document360 editor, making your work easier.
You can easily add images, files, code blocks, and internal notes to your articles. Publishing your article is as simple as clicking publish in the editor. While editing an article, it will be automatically locked to prevent others from making changes that may cause version conflicts.
If you edit an active article, you can use a public status indicator to notify the end user that a change has been made.
Administration
Document360 offers many features for article management. You can easily exclude an article from a search, for example, you can also change the URL of an article after it has been published and also set up a redirect in case any other article is pointing to the old URL.
You can enable public comments on articles via Disqus by setting up the Disqus integration. This is a useful way to get feedback on your articles from the knowledge base and find out what your users think.
Document360 automatically adds contributors to your articles, so you can see who has modified your content. It keeps track of project members who have created, forked, saved, written, or published an article and saves them in the contributor list. End users can click on the contributor’s avatar to see what other articles they have contributed to. You can also manually add or remove article contributors from your list.
You can add article status indicators to your articles to alert the user to the status of their article. Your article can be new, published, needs revision or draft.
Homepage Builder
The Home Page Builder allows you to customize the layout of your knowledge base home page to suit your company. The home page builder allows you to add links, change colors, include your knowledge base categories, and much more.
You also have the option to disable your home page in case you want your users to navigate directly to your documentation.
The home page header is the only section of the knowledge base that cannot be deleted or moved. It includes a title for your knowledge base, a label, customizable links, and a powerful search.
Document360’s search excels in its ability to help users find articles quickly and easily. It supports auto-suggestions when users type their search queries and logs searches that receive no results.
Knowledge Base Design
In addition to the homepage builder, Document360 allows you to customize the design of your knowledge base by changing the global settings. You can add a favicon, and choose the layout, logo, colors, and font family.
Changing the favicon is as easy as uploading a new image to replace the default favicon. Your favicon should be 16×16 pixels and will appear in the browser tab of your website, as well as in any favorites list.
The layout of your knowledge base can be set to be centered, which will center your content in the browser window, or fluid, which will extend your content to the edges of the browser window. You choose the layout that best suits your knowledge base.
Knowledge Base Assistant
Document360 includes a knowledge base wizard that helps users find answers to their questions without leaving your site or application. From the knowledge base wizard, users can search and read articles from your knowledge base without having to switch contexts.
The wizard can recommend articles to users based on the page they are on. If necessary, they can also contact the helpdesk directly from the wizard.
The knowledge base wizard is easy to install using Javascript, which can be pasted into your website. It can also be customized by choosing the colors that best suit your business, and you can decide whether to display the wizard on the left or right side of your website.
Importing & Exporting
Sometimes when creating a knowledge base, you may want to import content from a previous project. Document360 allows you to import content from another Document360 knowledge base or from a knowledge base hosted by other software.
When importing a Document360 project, previously exported Document360 .zip files can be imported into any project. Articles, home page styles, and settings, all files hosted in the Drive, as well as any custom settings in roles, permissions, notification channels, and any other settings will be imported.
Exporting any Document360 project is as simple as clicking a button. Exporting any Document360 project will create a .zip file containing all the articles and settings in that knowledge base.
If you wish to migrate content from a different software platform, you must enter your knowledge base link and one of the Document360 team members will contact you to assist you.
Team Management
Knowledge bases are a team effort, and it’s easy to add members to your project.
Document360 offers advanced administration features to manage your knowledge base teams. You can have team accounts or reader accounts, the latter are assigned when your knowledge base is set to private and gives them the ability to log into your knowledge base.
Team accounts can be Owner, Administrator, Editor, or Drafter. Owners and Administrators can add new members to a project. It is as easy as clicking “Add New Member”, entering the role you want them to have, and adding their email address.
Ticket Deflector
Your customer service agents may be bombarded by a huge volume of support requests, but not all of them require personalized assistance. Some may be minor technical issues that can be easily resolved with a self-service knowledge base.
Document360’s Ticket Deflector allows you to enable customers to help themselves, reduce customer service costs and deliver a better customer experience.
By enabling a ticket deflector on your knowledge base site, your customer service agent can focus on complex and sensitive issues. You can enable/disable the ticket deflector at any time as needed.
Localization
Document360 allows you to translate your knowledge base into different languages to cater to the global audience of your documentation. Most knowledge-based vendors do not offer localization capabilities, so this feature makes Document360 stand out from the rest.
If you can provide a knowledge base in the customer’s preferred language, you will increase the likelihood that they will engage with your documentation and reduce the abandonment rate.
To translate your knowledge base into another language, go to the settings and select Project Management, then Localization and Versions. Select the edit icon and select the new language from the drop-down list that appears.
Document360 will translate your content into the desired language if you choose machine translation, which is an automatic translation mechanism that translates your content from the default language into the selected target language.
Private Knowledge Bases
Sometimes companies prefer to have a private knowledge base that can only be accessed with a login.
Document360 allows you to make your knowledge base private so that only users with reader accounts can access it, which is useful if you want to publish internal company documentation. When a knowledge base is set to private, readers must log in to view articles.
The login screen is customized based on the styles configured and set in the site design.
Integrations & Extensions
Document360 offers powerful integrations & extensions with third-party applications that you can configure within your knowledge base.
Integrations include:
Extensions include:
With Document360 integrations and extensions, you can greatly improve the efficiency of your workflows. They are easy to set up and allow you to use all your favorite tools together with Document360.
Analytics
Document360 provides in-depth analytics for your knowledge base right out of the box. This allows you to understand end-user engagement with your knowledge base and find out if your content is working effectively.
These are the areas that Document360 analytics cover:
Document360 Tutorial Video
Here is the video tutorial:
FAQs
Can I collaborate with team members on Document360?
Yes, Document360 supports collaborative documentation creation. You can easily add team members to your projects, allowing for seamless collaboration. Team members can contribute, edit, and review content, enhancing the quality and accuracy of the documentation.
How does Document360 handle content translation for a global audience?
Document360 offers localization capabilities, allowing you to translate your knowledge base into different languages. This feature is particularly useful for businesses with a global audience, as it enables users to access documentation in their preferred language, leading to improved user engagement and reduced abandonment rates.
Can I integrate Document360 with other tools I use for customer support?
Yes, Document360 offers powerful integrations with third-party applications like Intercom, Zendesk, Slack, and more. These integrations enhance your workflow by connecting your knowledge base with your existing customer support tools, streamlining communication and support processes.
How does Document360’s knowledge base wizard work, & why is it valuable?
Document360’s knowledge base wizard allows users to find answers without leaving your site or application. It offers article recommendations based on the user’s context and provides a seamless way for users to access relevant information. This feature enhances user engagement, reduces support requests, and contributes to an overall improved user experience.
How does Document360’s analytics feature benefit businesses?
Document360 provides comprehensive analytics that offers insights into user engagement, search patterns, content performance, broken links, and more. This data empowers businesses to optimize their documentation, identify areas for improvement, and ensure that users can find the information they need quickly and easily.
Mike DaVinci HighTechBlogging.com
Mike DaVinci is a skilled content writer with a talent for storytelling. He specializes in creating captivating narratives that engage readers and leave them feeling inspired. His writing has been featured in various publications, including magazines, blogs, and business websites. Mike’s particular interest in human interest stories allows him to uncover the heart of any story and convey it to his readers in an emotional and authentic way. He believes that storytelling is a powerful tool for connecting with people and inspiring positive change in the world.
To read more similar articles, click here
Thanks for visiting our Website. If you appreciate our work, kindly show us some support in our comments section. 🙂
